HTC Accepting Vive Wireless Adapter Returns From AMD Ryzen Owners

by Ian Hamilton • November 16th, 2018

A note from the HTC Vive team says the company will begin accepting returns for the Vive Wireless Adapter for “Ryzen-related” reasons.

That means if you are a buyer who is experiencing problems with the adapter using it with AMD Ryzen processor inside their PC, you should probably check out the “customer return process” on the Vive website. Here’s the note:

We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter. Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause.

We will update the community as we learn more.

In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue.

In addition, starting, 11/19, our customer service agents will honor Ryzen-related returns from our retail partners and vive.com outside of typical return windows.

 

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