Oculus Rolls Out Time-Restricted Refund Policy For Gear And Rift

by Ian Hamilton • September 26th, 2017

After a test period in the UK, Facebook’s Oculus is rolling out a refund policy that allows people to get their money back on “most apps” sold by Oculus as long as the player hasn’t spent too much time visiting an individual virtual world.

On Gear VR you can request a refund within three days of purchase and less than 30 minutes of playtime. On Rift, the policy lets you request a refund within 14 days of purchase and less than two hours of playtime.

Knowing they can get their money back might make Rift owners more willing to buy software on the platform. The update comes amid a number of improvements to the Oculus platform, including the addition of Parties on Rift so people can more easily explore virtual worlds while talking with friends.

Oculus is set to reveal next steps with its platform on Oct. 11 and 12 at Oculus Connect 4.

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  • Ombra Alberto


  • ender707

    Curious to see how this will play out for games that take less than two hours to complete.

    • NooYawker

      You still get 30 minutes to try it.

      • Jonny

        The limit on Rift titles is 2 hours.

    • As in Steam, you can buy Batman VR, complete it, request and obtain refund, but most of people are honest persons

  • Walextheone

    This freaking awesome. I for one has hesitated more then once.

  • Polo

    I wonder how this works with Pre-ordered games. I assume the 14 day clock starts the day the game is released. I always want to preorder for the discount, but always miss it to wait for games reviews before purchasing. Would love to preorder Artika and Brass Tactics if I’m protected by the return policy from the date of release vs. the date of purchase.

    • polysix

      Yes it does, I had the option to refund on the lone echo pre-order (i’m in the uk and we’ve had refunds for ages!). I didn’t take them up on that obviously in the case of Lone echo 😛

  • Mane Vr

    Wish this was in place for killing floor: I but at least now when i don’t like a game i will refund it this should make devs more responsive

    • John Greene

      It was such a broken mess, took two weeks with Oculus support and game play footage showing the game breaking bugs in the Paris mid level section they finally gave me my money back, such a shame as it was a great game besides all the bugs

  • impurekind

    It’s a cool policy that I’ve used in the past.

  • Tenka

    Hooray … maybe developers will stop making bullshit 2hr games for $60 now.

  • Konchu

    This does bring parity to Steams refund policy and does easy concerns buying games on the Oculus store. Now lets see some 3rd party headset support and practically all my concerns are covered.