HTC ‘Investigating’ Deluxe Audio Strap Foam Deterioration

by Ian Hamilton • June 7th, 2017

HTC is investigating reports of problems with the foam lining of the new Deluxe Audio Strap that just started shipping for the $800 Vive headset.

The $100 accessory upgrades the way the gear mounts to your head and includes integrated ear pieces, so it works more like a Rift. The strap is already sold out in some places and HTC says “we are also working hard to keep the Deluxe Audio Stap in stock with new inventory arriving weekly.

However, we’ve seen reports starting to roll in on Reddit and Twitter indicating the black foam lining of the accessory is deteriorating and easily rubbing off.

We reached out to HTC about the issue and received the following statement:

We are aware of the report regarding the foam on the Deluxe Audio Headstrap.  We are investigating, and when we have more information will let you know.

Have you purchased the new accessory? Have you noticed any problems? Let us know in the comments.

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What's your reaction?
  • wheeler

    Good lord HTC … Can they do anything right when a company like Valve isn’t shoring them up?

    • Get Schwifty!

      Sounds like a manufacturing problem and not really one of design itself, just a faulty component.

  • NooYawker

    Now I’m glad I missed out on the rush to buy one.

  • SandmaN

    QC testing….? Anyone….? Bueller….?

  • Onyx Blue

    It is a Velcro pad – get a grip people. It is also replaceable. The head strap is outstanding!!

    • David Dewis

      At $100 each, You dont expect to have to be fixing and replacing parts after a few weeks.

      • Onyx Blue

        shit happens. You call it a “part”- its a piece of FOAM.- Really. Worth about 50c !

  • bw

    Preordered mine from the Microsoft store and got it yesterday- so far, no issues here.

    • SandmaN

      Can you give us an update after a longer active play session? Really curious to see how that backing holds up after some intense sessions.

      • SandmaN

        ….or not.

  • Bright Shadow

    A poll was made and approximately 1/3 of people with the headstrap already have experienced the issue, but the majority don’t have any problems.

    • Get Schwifty!

      Hmm… kind of reminds me of the tracking situation with Oculus up till recently…. but of course now we can all say the head-strap wasn’t ready, HTC sucks and now they are just getting caught up with Oculus where ergonomics have always excelled. Not trying to troll, but it’s pretty inexcusable to have a quality control problem that affects 1/3 of your purchasers…. for any company. They all have issues of one kind or another with products.

      • Bright Shadow

        I find it completely excusable. If you understood all the complexity that one into manufacturing, especially considering we are simply talking about a replaceable foam piece.

      • Hakeem Hakim

        You are making an irrelevant comparison. We are talking about a manufacturing flaw with an accessory to the actual product itself. You are referring to a discrepancy with regard to tracking on the oculus (the actual product itself; you had to by an extra sensor just to get room scale). What do you mean by “caught up with Oculus”? The founder of Oculus stole the technology. Conversely, in a January report, HTC Vive was outselling the oculus 2-1, so much so that oculus slashed its prices. I am not arguing which of the two is better, but it appears customers prefer the Vive….

  • jarjarplinks

    There’s a YouTuber that ran a video showing the problem and his solution. There’s a thin coating on the foam pad for comfort which can easily be rubbed off (at least for some people). You can wash/rub it off to reveal just the foam padding. Poor manufacturing but not the end of the world.